0115 837 3840 info@ruffordcourt.co.uk

FAQ's

Frequently Asked Questions

When can I check in?

Check in is between  2.00pm- 21.00 (Unless we have a room ready for you).  Any check-ins after 9 pm, please let us know and we will arrange to put your keys in a key safe. Late Check- in are only available for guests who have pre paid.

When do I have to check out?

Check out is at 11.00 AM (you will incur a charge of £15.00 for a late checkout).

Please deposit the key into the key deposit box which is located on the right of the front door. Open the flap and deposit key.

Can I smoke at Rufford Court?

There are designated smoking areas outside the building. Any guest smoking on the premise will be fined £50 and the price for the deep clean of the room.

Smoking is strictly not allowed in this building.

It is against the law to smoke in this building. 

Where is the TV?

We do not have TV’s in all the rooms. We do have a communal living room with a TV for all of our guests to enjoy. We do however offer free WiFi throughout the building so feel free to bring your tablets to binge on Netflix, or catch up TV.

Do you provide Hairdryers?

We have hair dryers available on request at reception.

Do you have Irons?

We have irons for all of our guests to use. They are available upon request from reception.

Do you offer daily Housekeeping?

If you would like your room cleaned please put the “clean my room” sign outside your door by 10.00am. We respect a guests privacy and will not enter your room unless the sign is outside. We are also trying to do our bit for the environment so if you would like your towels or bed sheets changing please let us know.

Breakfast

Is breakfast included? If you have booked a room only rate then breakfast is not included. Breakfast is prepared freshevery day and bookings must be made the day before at reception by 9pm.

Breakfast is £7.50 per person; we only offer a freshly cooked English breakfast.

What time is breakfast served? Please arrange the time between 7.30 am- 9.30 am the day prior at reception.

Where is the breakfast served? Breakfast is served in the dining room located to the left as you enter the building.

Who is the Internet Provider?

We use Virgin Media business and they are the third party providers of the internet at Rufford Court Bed and Breakfast. Please be aware that as we use a third party provider we do not have control over the speed that they provide. If there are any issues please let us know so that we may contact them. Please be patient with us when we do this as we have no control over their speed to fix things nor do we have the capabilities to go and fix it ourselves!

Why does reception shut at 9pm?

To keep our rates as low and as competitive as possible for all of our guests, we try and keep our overheads as low as we can and thus do not man the reception 24 hours a day. However you can call us on 0115 8373840, or ring the bell located to the left of the reception window and we will be more than happy to help.

Can I use the Laundry Facilities?

Yes you can, these are complimentary services.

(Please be considerate and leave the machines and wash area clean and safe for the next guest to use.)

We also offer service washes charged at:  

£20.00 per load (wash/dry)

£30.00 per load (wash/dry/iron)

Please contact a member of staff to arrange

Communal Kitchens

We understand that dinning out can be very expensive so we provide three communal kitchens for the use of all of our guests to use. Please note that we do not leave pots, pans, and cutlery in these Kitchens due to health and safety reasons. They are however available upon request at reception.